Sketching User Experiences: Getting the Design Right and the Right Design (Interactive Technologies) Reviews

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Sketching User Experiences: Getting the Design Right and the Right Design (Interactive Technologies)x$29.85

(11 reviews)

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Bill Buxton and I share a common belief that design leadership together with technical leadership drives innovation. Sketching, prototyping, and design are essential parts of the process we use to create new products. Bill Buxton brings design leadership and creativity to Microsoft. Through his thought-provoking personal examples he is inspiring others to better understand the role of design in their own companies--Bill Gates, Chairman, Microsoft

"Informed design is essential." While it might seem that Bill Buxton is exaggerating or kidding with this bold assertion, neither is the case. In an impeccably argued and sumptuously illustrated book, design star Buxton convinces us that design simply must be integrated into the heart of business--Roger Martin, Dean, Rotman School of Management, University of Toronto

Design is explained, with the means and manner for successes and failures illuminated by engaging stories, true examples and personal anecdotes. In Sketching User Experiences, Bill Buxton clarifies the processes and skills of design from sketching to experience modeling, in a lively and informative style that is rich with stories and full of his own heart and enthusiasm. At the start we are lost in mountain snows and northern seas, but by the end we are equipped with a deep understanding of the tools of creative design.--Bill Moggridge, Cofounder of IDEO and author of Designing Interactions

"Like any secret society, the design community has its strange rituals and initiation procedures. Bill opens up the mysteries of the magical process of design, taking us through a land in which story-telling, orange squeezers, the Wizard of Oz, I-pods, avalanche avoidance, bicycle suspension sketching, and faking it are all points on the design pilgrim's journey. There are lots of ideas and techniques in this book to feed good design and transform the way we think about creating useful stuff". -Peter Gabriel

I love this book. There are very few resources available that see across and through all of the disciplines involved in developing great experiences. This is complex stuff and Buxton's work is both informed and insightful. He shares the work in an intimate manner that engages the reader and you will find yourself nodding with agreement, and smiling at the poignant relevance of his examples.--Alistair Hamilton, Symbol Technologies, NY

Books that have proposed bringing design into HCI are aplenty, though books that propose bringing software in to Design less common. Nevertheless, Bill manages to skilfully steer a course between the excesses of the two approaches and offers something truly in-between. It could be a real boon to the innovation business by bringing the best of both worlds: design and HCI. --Richard Harper, Microsoft Research, Cambridge

There is almost a fervor in the way that new products, with their rich and dynamic interfaces, are being released to the public-typically promising to make lives easier, solve the most difficult of problems, and maybe even make the world a better place. The reality is that few survive, much less deliver on their promise. The folly? An absence of design, and an over-reliance on technology alone as the solution.

We need design. But design as described here depends on different skillsets-each essential, but on their own, none sufficient. In this rich ecology, designers are faced with new challenges-challenges that build on, rather than replace, existing skills and practice.

Sketching User Experiences approaches design and design thinking as something distinct that needs to be better understood-by both designers and the people with whom they need to work- in order to achieve success with new products and systems. So while the focus is on design, the approach is holistic. Hence, the book speaks to designers, usability specialists, the HCI community, product managers, and business executives. There is an emphasis on balancing the back-end concern with usability and engineering excellence (getting the design right) with an up-front investment in sketching and ideation (getting the right design). Overall, the objective is to build the notion of informed design: molding emerging technology into a form that serves our society and reflects its values.

Grounded in both practice and scientific research, Bill Buxton's engaging work aims to spark the imagination while encouraging the use of new techniques, breathing new life into user experience design.

. Covers sketching and early prototyping design methods suitable for dynamic product capabilities: cell phones that communicate with each other and other embedded systems, "smart" appliances, and things you only imagine in your dreams;
. Thorough coverage of the design sketching method which helps easily build experience prototypes-without the effort of engineering prototypes which are difficult to abandon;
. Reaches out to a range of designers, including user interface designers, industrial designers, software engineers, usability engineers, product managers, and others;
. Full of case studies, examples, exercises, and projects, and access to video clips (www.mkp.com/sketching) that demonstrate the principles and methods.

About the Author

Trained as a musician, Bill Buxton began using computers over thirty years ago in his art. This early experience, both in the studio an on stage, helped develop a deep appreciation of both the positive and negative aspects of technology and its impact. This increasingly drew him into both design and research, with a very strong emphasis on interaction and the human aspects of technology. He first came to prominence for his work at the University of Toronto on digital musical instruments and the novel interfaces that they employed. This work in the late 70s gained the attention of Xerox PARC, where Buxton participated in pioneering work in collaborative work, interaction techniques and ubiquitous computing. He then went on to become Chief Scientist of SGI and Alias|Wavefront, where he had the opportunity to work with some of the top film makers and industrial designers in the world. He is now a principal researcher at Microsoft Corp., where he splits his time between research and helping make design a fundamental pillar of the corporate culture.

* Covers sketching and early prototyping design methods suitable for dynamic product capabilities: cell phones that communicate with each other and other embedded systems, "smart" appliances, and things you only imagine in your dreams;

* Thorough coverage of the design sketching method which helps easily build experience prototypes-without the effort of engineering prototypes which are difficult to abandon;

* Reaches out to a range of designers, including user interface designers, industrial designers, software engineers, usability engineers, product managers, and others;

* Full of case studies, examples, exercises, and projects, and access to video clips that demonstrate the principles and methods.



Customer Reviews

  • great read with tips on creating the future cheaply


    By A1GDBDK2OYXO6E on 2007-06-07
    Sketching User Experiences by Bill Buxton

    This is a great book, for anyone involved with innovation, product management, communication of new ideas or product development.

    Bill Buxton has put forth some great examples of what a Sketch is how it is a prelude to a prototype and how to "create" the future cheaply for testers and user groups to experience things with in expensive and fast tools. The idea is to create rapid examples of future good and services to see how well they work.

    As Buxton mentions in the book, fail fast and early, learn fast and early. Redesigning a product or relaunching one is very expensive. This is a great read and deals with products and services in their "wholistic" setting. A new idea exists in a context and that context determines its success or failure. I would strongly recommend you buy this book or e-mail me and I might just lend you my copy. I keep only 1 of 10 books I read, but this one I will be holding onto or lending out.

    Some fun quotes from the book:

    Tell me and I forget, Show me, and I may remember. Involve me, and I will understand. Confucius

    And a personal favorite of mine from an anthropologist:

    Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has. Margaret Meade

    Also from Buxton himself: Innovation in process trumps innovation in product. The idea is that corporations that innovate processes or better yet internalize innovation as a process will win hands down over those focused on tweaking a product.

    And finally Buxton closes the book with a quote from T.E. Lawrence:

    All men dream: but not equally. Those who dream by night in the dusty recesses of their minds wake in the day to find that it was vanity: but the dreamers of the day are dangerous men, for they may act their dreams with open eyes, to make it possible.


    Buxton's last words are: May you dream in the day.

    This isn't your average designer hand book and if you want to be an above average creator this is a powerful tool.


  • Great handbook on design thinking


    By A3HIBE2T6FRNY9 on 2007-05-28
    If you're interested in ways to improve the process of design and design thinking, this is a book for you. The theme is sketching for design but the underlying idea is really about a better design process. I found it extremely practical and thought that the early chapters did a good job of conveying both the creative and business aspects of design...something most design books I've read don't discuss together. If you're a designer, this book should be in your library. If you're in business and design plays an important role in your product or service, this book should be in your library.

  • vital, practical, inspiring


    By AIC7E9OJILXOW on 2007-10-04
    This book pulled me in like a fictional thriller, but I read it little by little, ensuring I had quality time and head space to savor each chapter. Bill Buxton's narrative style is engaging but not wasteful--it's got the deep content of a textbook, yet is very fun to read.

    Every single page has something you can apply as a designer or software engineer. There are so many great ideas and insights that I found myself pausing often, staring off into space, visualizing my own scenarios and sketches, jotting notes in my notebook.

    This highly influential book has already helped me get breakthroughs in my thinking I couldn't have achieved without diving in and acting things out, drawing, or building a simple model. It has shaped the way I approach my work.


  • On design and the designer


    By AUG98E5JCBY46 on 2008-01-23
    I bought this book because it was recommended by Andy Rutledge in his
    podcast "Design View". I knew it wouldn't be bad given the nature of
    the podcast and the host but I really wasn't sure what to expect
    either. With no expectations or biases I started reading and later
    found out that it was the ideal way to experience this title.

    If had expected a practical book with a more hands-on approach on user
    interface design, I would have been disappointed. The book discusses
    primarily on how we should do design rather than explaining how to
    design any particular things. Bill Buxton also writes about the role
    of the user experience design and the designer itself in today's
    businesses. The best thing in the book is that the content is full of
    interesting stories and rich examples of user experience design in
    real life. The text moves from stories to theory to examples and back
    again keeping the reader hooked even when the subject at hand might be
    a bit too heavy to digest on the first reading. Everything is well
    written and the author more than "knows his stuff". The examples come
    with extraordinary pictures that are a great source for inspiration.
    The book is also a good reference of other books about the subject.

    If you are looking for a hands-on guide or a text-book to user
    experience/ interface design this not your pick. Also it is not a book
    for usability enthusiasts or engineers either. Sketching User
    Experiences is a book for those designers and would-be designers who
    want to get new ideas and perspective on their profession and the
    design business itself.

    At least I am sure that I'll be sketching more in the future than
    before reading this book...

  • Did Bill Gates take any time to read this book?


    By AM71JC1X04H74 on 2008-02-24
    further--- internalize. What I cannot fathom is how such well put high level strategy comes out of companies which walk to a totally different tone. Buxton built a vision for the role of design in organizations, which could (and should) quickly be matched with the last 36 months of business magazine publications highlighting the importance of creativity and innovation, stumbling upon the linkages between business strategy and human centered design. If you like answers about how to actually bring creative problem solving to a daunting product opportunity this has an impressive battery of them.

  • A refreshingly holistic view of design
    By A1XAWUCXWNPR0J on 2008-02-24
    As a person who makes his living trying to help high-tech companies become competent at designing experiences this book was a delight to read. This book is neither the puffery of a consultant, nor the impractical musings of an academic. It reflects the author's significant experience and success in both commercial and academic endeavors. Bill brings together concepts from across various design disciplines to explain how design should be done, and why high-tech companies rarely succeed at it.

  • But one can sketch in code too
    By A3EC4WRRS9VTUQ on 2008-05-12
    This is a compelling book. It manages to blend business, organizational and design thinking on the user experience. In doing this, Bill Buxton makes the case for (i) the centrality of design in driving business value and (ii) the importance of investing in the design process. The importance of exploration and play in design is called out, and the role of making multiple light, inexpensive sketches of alternatives as an important part of the design process. Buxton also brings together the separate histories of the industrial design (the people who make things) and the software design worlds, sprinkling in some lessons from film making for good measure. And he reinforces the importance of knowing the traditions and their high points if you want to innovate. All of these lessons are vital to our collective future.

    I liked this book enough to buy copies for people on my design and business teams, and I will probably give my copy to my boss. I may get a copy for my son as well, who is involved in furniture design in Vancouver.

    The book does have a couple of weaknesses. The most serious is that Bill seems to think that people don't sketch in code. I am pretty sure that this is not what he thinks - he has seen plenty of people sketch in code and most of the code created by university researchers is a form of sketch - branching code that explores, plays and demonstrates possibilities. The book can also be read as advocating a waterfall process rather than something more agile. One reason may be that he is focused on the design of interactive objects and environments where there are high production costs. But this kind of waterfall approach is not all that useful for people (such as myself) who are building businesses around the delivery of software as a service. And taking Bill's own advice, and looking out a few years, it seems likely that most of us will have 3D printers in our homes and that eventually these 3D printers will be able to print 3D programmable objects. With shape memory plastics and other such smart materials, one of the things with behaviours (interactions) may even be the shape itself.

    Still an important book, and one that points to more thinking and more learning. The gallery of important user experience sketches is worth deep study.

  • Outstanding Book
    By AQ3V3K4AE4QDN on 2008-04-21
    Bill Buxton does an outstanding job exploring the role design should play in an organization which really sticks in your head. He also explains how a sketch can go a long way as a communication tool during the product life cycle. Just brilliant.

  • If you're involved in design, read this book
    By AFK2ZRNYRNLK9 on 2008-05-01
    I was fortunate enough to see Bill Buxton lecture last year. After the lecture, I picked up this book since it extended on the themes he was discussing. I found his thoughts on the fidelity of the designs for different levels of development extremely helpful.

  • Useless book
    By A252JR8F2AE19 on 2008-09-18
    I bought this thinking it would be about interactive design (e.g. web, flash, etc.) It's a meandering book that hardly addresses those concerns at all. I kept waiting for it to get to some real meat, but it just walks through examples of industrial design and abstract concepts. A waste of money for me.


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