D-Link DBT-120 Wireless Bluetooth 2.0 USB Adapter Reviews

• Unreliable, and with disgraceful technical support

  
  By AYSCBPYBTOOV2 on 2004-01-13
  Sometimes you just know that a product is going to be a disaster, and sometimes you know it will be a delight. Alas, I quickly started getting 'disaster' vibes - even during the installation process with the D-Link DBT-120.

  The installation (onto my XP Professional OS Dell laptop) was different on screen than suggested by the user guide on the CD and Quick Install Guide. A bad start. It required two reboots during the course of the install - surely unnecessary with Win XP. And, most objectionable of all, I had to key in a 32 character security code to 'register' the software - how stupid is that?

  Anyway, eventually I got it installed and working, but it was very difficult to understand or use. For example, what do you think that an 'Object Push Link' is? Whatever it is, I have two of them now!

  The software would occasionally generate error messages that sometimes didn't seem to mean anything, and other times probably did!

  Anyway, after a month of not using it, I needed to use it again with my Nokia 3650. But when I went to use it, I could no longer get the devices to communicate, and after speaking with T-Mobile's helpful customer support, we identified the problem - a missing D-Link driver.

  So, I called D-Link's misnamed customer 'support'. After 3.5 hours on the phone (sure, with several disconnects during that time) and speaking with four different people, none of whom could solve my problem, a supervisor interrupted to say that it wasn't their responsibility to fix the missing D-Link driver so that it would talk to the outside world!!! The 'level two' support person who'd been struggling to help me said he had to therefore end the call and couldn't help any more. He suggested I place a message asking for help in a news group!

  The software interface is impossible to understand and when it doesn't work, you're on your own. Unacceptable in all respects.
  
  

• Installs flawlessly with a Mac and PC.

  
  By A2HXE29CU1I24Y on 2004-07-07
  This product has been with me for years. I have the revision 3 and I believe they are up to revision 5 already. It has worked flawlessly with my old Sony Ericsson T610 phone. And it works even better with my current Nokia 6600 mobile.

  I installed the product in my Apple PowerBook G4 and iBook Dual USB and it instantly recognized the product without any drivers. I also believe this is the same product found inside every Bluetooth-equipped Mac because Apple did release a firmware update to their internal Bluetooth and it included these external D-Link DBT-120 units, if a user had one. (The only problem is that if you updated the firmware that Apple provided, you will not be able to use the D-Link on a PC. I haven't updated mine and never ran into sync problems).

  I sync my address book and calendar in Jaguar and Panther OS to my mobile phone and iPod without any hitches.

  Pros:
  1. Small, compact, light
  2. No drivers needed for Mac OS Jaguar and Panther and Windows XP OS.

  3. Price. This product used to cost a lot. Now it has dropped down to USD40. Which is great, because this very same product that is installed internally in Macs still cost USD45 for the option. Shouldn't an OEM product installed during production be cheaper? Furthermore, if it's installed internally then you cannot transfer it between computers. The external is cheaper and transferrable.

  Cons:
  1. The only difficulty I can think of is the implementation of the Bluetooth standard across products.

  I love gadgets and find myself tinkering with anything technological so I usually don't have problems making one product operate with another.

  The problem with Bluetooth is that there is no standard way to activate and access operation between products. Each product has its own graphic user interface to contend with. Bluetooth is being billed to consumers as an easy plug and play product. I'm sure it is - just not right now as manufacturers are still fiddling with how to integrate it with their products. Hence, other consumers will have to read the manual on how to access and use Bluetooth across products. In products that come with no manual, they will have to be used to fiddling the interface. Until then, I can't wait for the time where Bluetooth actually performs the way it is billed.

  If it doesn't work the first time, try to understand the logic behind each product's interface. The problem is that if they can't get it to work, they blame D-Link. If you're computer recognizes the product upon install, then there is no problem. If it doesn't and the activity lights don't work, then send it back. Unlike Wireless/Wired Ethernet products, the user interface is not embedded in the Bluetooth unit. This Bluetooth product is only a vessel. The actual operation is dependent on the computer and interface it has been programmed to interact with Bluetooth.
  
  

• A little difficult to set up for the novice user

  
  By A2J54650LNKWW on 2006-03-28
  I would have given this item a 5 out of 5, except for the issue with generic windows driver installation with Win XP SP2 overwriting the D-Link driver during the initial setup process. Gives the user all sorts of weird error messages. You'll probably see one red and one blue Bluetooth "B's" in your system tray after the software installation.
  
  The Solution (AFTER FINISHING THE INTIAL SETUP):
  -Right-Click "My Computer"
  -Select "Properties"
  -Click "Hardware" tab
  -Click "Device Manager"
  -Drop down Bluetooth devices
  -Right Click "Generic" one on the list
  -Select "Properties"
  -Click "Drivers" tab
  -Click "Update Drivers"
  -Select "Install from specified location"
  -Select "Don't Search. I'll select..."
  -Select "D-Link DBT-120 USB Bluetooth Adapter"
  -Click "Next"
  -And your Done!
  
  You'll still need to setup the individual bluetooth devices by running the "My Bluetooth Places" wizard.
  
  

• Does work with Nokia 3650!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  
  By on 2003-08-30
  I bought this product for use with my Nokia 3650 (AT&T Wireless). Although the installation was somewhat difficult, the device works great.

  Download the PC Suite software from Nokia's website and install it. PC Suite will not work until you connect the cell phone to the computer for the first time, so don't bother opening it yet. Install the D-Link software. Ignore the boxes stating that the software is not supported by Windows XP, it does work. Turn on your cell phone and turn on Bluetooth, leaving it within a reasonable distance of your computer. Make sure the Nokia software is told to search ALL BLUETOOTH COM PORTS to connect. This can be accomplished by opening the system tray program "mRouter" and selecting all the boxes. Pair the cell phone and computer using the D-Link software. If you are running a firewall, either turn it off or click yes when programs start asking for internet access. Then, connect the cell phone to the computer using "My Bluetooth Places" (D-Link Software). A box will come up stating that the cell phone is connected on COM Port 0. Click OK. Almost immediately, a box will come up saying "The Bluetooth Serial Port connection failed: The remote device closed the connection." Click OK and completely disregard the error message. Open up the Nokia software and it will work.

  I give this product 4 stars only because of the error box that comes up whenever a connection is made. Otherwise, everything works fine. Believe me, I spent quite a while shopping for a Bluetooth adapter, this is the best choice. If you have a Nokia 3650, it is an absolute must-have.
  
  

• What you need to know about any Bluetooth USB Adaptor

  
  By AD0J5KK4WQXNS on 2006-01-03
  Hunting down a Bluetooth USB can seem like a complicated task but is in fact a lot easier than you would expect if you learn two basic things - range and speed. All Bluetooth USB connections do the same thing. They are small dongles that slot into a USB connection. A Bluetooth USB is also sometimes called a Bluetooth Dongle. They will work with USB 1.1 and above. Bluetooth USB connections have a range of 10 meters to 100 meters depending on which brand you choose. 1 meter = 3.2 feet, so we are looking at Bluetooth USB products ranging from 30 feet to 300 feet. You can probably find Bluetooth USB Adaptors that have a longer range than 100 meters but all of this is about reading the product descriptions to find the kind of range you want. 10 meters is a big distance and so is 100 meters. It means you can have a wireless connection with your PC and Bluetooth device all the way down the road depending on the range you want. So after you have worked out the range you want you need to examine the speed. This is where Bluetooth USB adaptors vary considerably between 723Kbps and 3Mbps. The 723Kbps version is known as Bluetooth V1.2 and the 3Mbps is known as Bluetooth V2.0. V1.2 runs just better than half the speed of a standard USB cable connection. V2 is almost instantaneous, however the difference in terms of sending a big email from your PC to your phone is a matter of seconds, so both V1.2 and V2.0 are considered fast wireless Bluetooth connections. If you can get V2.0 you will have a faster Bluetooth connection. No harm owning a V1.2, you will still be using your Bluetooth device with speed. Some Bluetooth USB adaptors offer encryption but some do not work encrypted. They all use security passwords. If you want encryption you need to check that your Bluetooth USB adaptor has it. All Bluetooth USB adaptors simply slot into your USB connection. I do not know about Apple or Linux but with Windows XP SP2 you will have automatic detection; however it will take a few seconds to setup every time you use it unless you have a CD. In most cases the manual asks that you install the software from the CD before you plug-in the Bluetooth USB adaptor but XP may reject it in which case you need the adaptor in the slot before you install from the CD. CD installation will guarantee a onetime setup only and you don't have to install it again. Most Bluetooth USB adaptors will light up blue. The Bluetooth icon looks like a big letter B. It will appear in your notification area of Windows XP. Installation will create a new place in the `Other' section called My Bluetooth Places. Here devices can be detected and displayed as icons. This will usually give you the following abilities Serial Porting, Dial Up Networking, Fax, Headset, PIM Item Transfer, PIM Synchronization, File Transfer, Network Access, Audio Gateway and HID. It can also access more than one device at a time. Mobile phone users can enjoy wireless access to their phones and access their phone with whatever software they have been provided with. I personally own an MSI Star Key Bluetooth USB. The biggest problem is not with the Bluetooth USB adaptor setup or even with starting up Bluetooth on various devices but with setting up software to use your Bluetooth connection. That will only be as good as the software is. And to that I recommend Bluetooth especially for mobile phone users who have that function. You can work your phone from your desktop without wires.
  
  
• Dont Buy This Product!
  By A307QHLV6RD0EM on 2003-06-02
  I bought this bluetooth USB adapter and it did not work! I try and try and I cannot get it to sync with my Palm Tungsten T! I am using Windows XP, and followed the directions exactly! Dont even try to get the tech support to help you! I waited for more than an hour 3 TIMES! I connected to a representative and he did now know what the product was, or how to help me! HE DID NOT EVEN HAVE A SOFTWARE EMULATER FOR THE SOFTWARE HE TRIED TO HELP ME WITH! it was all bad. . .
  
  
• Easy and flawless installation and operation with two Macs
  By A17MR3U4MPW65C on 2003-12-24
  I use this Bluetooth adapter on two machines-a two-year-old 14.1" iBook and a three-year-old G4 desktop machine, both running OS X 10.3.2-and I'm really pleased with it. The adapter works flawlessly on both with my Tungsten T3 handheld.

  Simple, easy installation-I just plug it in, no separate drivers required-and I've encountered no problems with syncing my T3 to Palm Desktop software and several third-party conduits for photographs and whatnot. I have no idea what's on the CD that accompanied the package, because OS X's built-in Bluetooth support handles this adapter perfectly.

  Interesting to me that a quick reading of the reviews posted here indicates little or no hassle with this adapter for Mac users, and a bit of hassle all the way to hair-pulling insanity for some Windows users. I use both Macs and Windows machines in my daily life, and I like each for specific purposes, but the Mac's ease of use definitely can't be beat-and this is a shining example of that philosophy.
  
  

• Easy Setup. Flawless with my Win2K , WinXP & my T616
  By AYPXH5E2QG54W on 2003-09-28
  Suprisingly easy setup with this "tiny usb plug" DBT-120. Within 5 minutes (one reboot) and I have my SonyEricsson T616 connect to My Win2K computer and work. (And about same time spent on connecting to my WinXP at home.). With a easy to use interface, transferring files (pictures & midi) from my PC to my T616 is a snap. I would like my T616 support FAX function and that would be perfect but unfortunately T616 doesn't ........ Perhaps my Next or Next Next phone will capable of doing that ........ The package of DBT-120 is tiny and easy to carry. One drawback is D-Link does not provide any carrying case. You "MAY" accidentally lose it after you unplug it from your computer.
  
  
• Terrible Cust Service & Unusable Product
  By A6Y5JF7AC358A on 2005-10-28
  D-Link's customer service is the worst I've ever encountered. I got the DBT-120 to use with my Nokia 6230 and my Windows XP computer, went to D-Link's site to download the newest driver and thought I'd be up and running in about 10 minutes. The software requires a 32 character security code which I couldn't find, so after some initial looking around online, called tech support. Bottom line, I wasted several hours trying to get a code so I could finish the software installation. No one at D-Link was able to look up or create this code for me.
  
  Save yourself some time and frustration and look elsewhere.
  
  
• Works great on macs
  By on 2003-12-24
  Works perfectly on my 2 1/2 year old iBook with OS X 10.3. Just plug it in and have iSync search for your telephone. Once it's found it, you're in business from now on. All you have to do to is hit the sync button on Isync and that's it. No probs. My friend that also has a Nokia 3650 and a PC can't get the bluetooth to work for the life of him. Sounds like many other people have this hassle. Well, at least your computer was cheap, huh? Guess you didn't think about what your time is worth. My time is worth more than dinking around with a PC and dealing with crashes. I have work to do.
  
  
• Avoid this product and it's terrible support
  By A3O9EH8H2CH12Z on 2003-07-21
  Couldn't get this to work properly with XP despite 15 hours effort & 23 contacts with 'support' representatives, over 3 weeks. They got me to try everything except buy a dongle from another company, which I should have done after the first hour. The support was terrible throughout. Even the '3rd line' representatives knew nothing & had to keep emailing 'Taiwan' who made useful suggestions like "try a parallel install of Windows XP".
  
  
• Nice when it works
  By A39MIW1UWDMKZB on 2003-11-06
  I received this item as a gift. The main use was to provide bluetooth functionality to my IBM T30 so that I could keep my T68i contact and calendar synchronized.

  Installation was a pain. Reading the manual first is essential. However, when I finally did get it working it worked well, really well! This happy state of affairs lasted for about three weeks. At that time it would occasionally turn itself off. I'd have to pull it out of the USB port and re-insert it to get the device going again. Eventually (a couple of weeks later) it just stopped working.

  It took about 3 days and 2.5h of phone calls to finally get a human on the D-Link helpline, and not a very friendly one at that. The device was returned to D-Link (at my cost) for replacement (at their cost). They received it on 15 October 2003. It is now 5 November and I am still waiting for the replacement to ship.

  Great device when it works. Bad when it doesn't. Awful if you need D-Link service.
  
  

• Bundled BT manager software is buggy
  By on 2003-11-12
  Software that comes on CD supports multiple bluetooth profiles (allows connecting devices to connect to Internet, browse/share files, etc) but crashes frequently on my Windows XP machine. Downloading and installing updated software from D-Link made all profiles except fairly useless "serial port" disappear.
  Being software developer myself, I would rate D-link software as "late alpha" - "early beta" quality.
  Stay away from it unless you want to spend many hours trying to make it work...
  
  
• very poor quality driver and tech support
  By A2VCFZ25N4OAQ7 on 2005-01-13
  this is unfortunately the worst piece of hardware ever bought as it does not work! it says it is for win xp but using the driver disk provided gets the "not valid license" message so you cannot use it! The support website is no help as the new software stills gets the CODE NEEDED window where there is no code provided! [...]Very Very disappointing product!
  
  
• Security Key issue
  By A1VPUS1HBSSFUC on 2005-12-07
  I tried to upgrade to the latest drivers and now the DBT-120 is not operational. The drivers for the DBT-120 (revision B3) require a security key that is not provided. I contacted Dlink and they say they cannot give me a security key. Instead they suggest I go to a website and enter my information and the DB (MAC address) of the device. Unfortunately, the website says that my DB # is incorrect (it is not) and returns an error. Dlink will replace the DBT-120 as long as I pay for shipping. That's nuts. Their software broke their device and they want me to pay for shipping to replace their product. After hours on waiting on hold and talking to tech support level 1, 2 and 3, I refuse to purchase another Dlink product ever again.
  
  
• Does not work with Windows XP
  By A3M5Z0MZBSH7K3 on 2005-02-09
  Piece of junk. Do not purchase for use with Windows machines. Drivers have not been updated for nearly 18 months now and customer support is aweful. Was informed to download and reinstall the drivers from the DLink website with no results. Will never purchase another DLink product.
  
  
• Way too difficult to install
  By A29CSJ8WY2OGQC on 2005-10-24
  I bought the D-Link DBT-120 with a Motorola HS820 Headset to use with Skype. The combination works well - but only after many hours struggling with the D-Link software installation. Eventually discovered that the software in the box doesn't come close to working and must be replaced by a new version available online. D-link customer support was a complete waste of time requiring negitiation of a tedious voice response system, a discussion with an individual who collects more information about the caller than the problem followed by a seemingly infinite wait for an product specialist.
  
  
• Works superbly with Nokia 3650 and iMac
  By A1T3XJ6PBVCWJI on 2003-09-20
  I noticed the users who rated this product poorly are using Windows machines. I have a new iMac and a Nokia 3650, and wanted to connect them. I simply ordered the Bluetooth adapter, plugged it into my USB on iMac and presto! No drivers to install, nothing to download. It just worked. Instantly. All I had to do was pair the two devices which took about 15 seconds and it has worked flawlessly ever since (I've been using it for about 3 months). I can even answer and place calls with my computer when the devices are paired. Of course, you can also buy Macs with bluetooth already installed internally which would be even easier (if that's possible!)
  
  
• more fun than the barrel of monkeys who wrote the software.
  By A3A6OAH39A9VMX on 2005-12-24
  This product is truly wonderful, if you wish to gain a deeper understanding of how your computer works and if you don't really value your own time.
  
  D-Link has gone out of their way to keep you from using their product outside of your license, whatever that means. This is done by requiring the software to read from a "license file" before working properly. This system is made foolproof by not including this file.
  
  Once you realize this and try to get the updated version on the D-Link website, be careful, there are several versions based on numbers on the back of the unit itself. At this point, their tech service website has detailed instructions on how to remove the old software and devices and install the new. This is quite a bit of fun. Removing the old software is easy, and then you get to use DOS! I can't remember the last time I had to enter information in a command line, but thanks to D-Link for helping me to reconnect.
  
  Then you get to remove dozens (I had around 50) of devices this contraption has randomly created for you in the device manager, which must be removed individually and there is a pause after each one. Great for those uneventful parts of the middle of the day when you have nothing better to be doing.
  
  After all of this (I have, if you can believe it, ommitted some steps), installing the new software gives the same problem. Not exactly the same, however, the new version now pops up 4 annoying little windows every few minutes before popping up the original 'no license file' window. This apparently is progress.
  
  Good work by D-Link tech support noticing that a problem existed with the original software, but instead of fixing this problem in the newer version it is simply made more irritating.
  
  In summary, I can't really review the device itself, which is nice looking and very small and the little lights indicate it is trying to work, because the software is so terrible it is simply beyond belief.
  
  I almost recommend this product so you can see this mess for yourself. I imagine more than a few of these poor devices have been flung across rooms or out windows. If you buy this thing, I sincerely wish you good luck.
  
  
  
• Not ready for primetime
  By A384J94EVDREGC on 2003-08-07
  I got one of these bluetooth dongles to communicate with a Nokia 3650. I've used many other BT dongles before, and have never had any problem with them. NOT THIS ONE. The software installer is broken (on WinXP, at least) so that the com ports are never created. I tried to install the newer driver from the web. Unfortuanately, a required file was missing from the archive. This resulted in not being able to uninstall the software. The incompetent help desk pointed me to a shareware program to correctly uninstall the program (this didn't work) and I eventually had to edit the registry myself. Two big thumbs down on this product.
  
  
• Windows drivers are flawed; DLink support is useless
  By A2QA3TA7U8MN87 on 2003-09-16
  I'm an avid user of electronic gadgets. This is the first review I'm writing online about any product, because my experience with this product was so bad.

  I bought the dlink adapter to try out the bluetooth functionality on my Sony Ericsson T616 phone. From the beginning, driver install (developed by Widcomm I believe) in Windows XP was painful. It hung during first installation of drivers; after some finagling, I got the installation to complete.

  The bluetooth discovery was working at this point, I could see my phone, etc. Unfortunately, that's all that was working as the driver install had killed all other network services on my machine. Internet explorer was not loading; I couldn't browse the file system through "My Computer" or manage processes through Task Manager!

  Dlink support to the rescue: after several rounds of the ticket getting "escalated", they finally told me "it was a virus". What an amazing coincidence that must have been because the problems started right after I installed the bluetooth drivers. I did an XP system restore to the point right before bluetooth driver install: this got explorer loading at least, even though I still did not have internet access. After some searching online, I found a fix to repair winsock, this fixed my problem.

  My experience with this product was terrible. It may not happen in your case, but why take the chance? There are several other equivalent USB bluetooth adapters out there, I'd recommend anyone to try another one first.
  
  

• NOT for WinXP SP2
  By A38WTDTMPY1ZD9 on 2005-10-20
  Useless, completely, I've been in IT for 6 years and after 8 hours of trying , 3 calls to tech support, and reading through every newsgroup I could google....Nothing. Even after the convoluted installation process, it still never works. Hopefully the more recent revisions are better but I'd stay safe and buy from a different company.
  
  
• it's working very well with my SonyEricsson T610 !!
  By A119HQJ5S83GG2 on 2003-08-15
  After I installed driver to my notebook(win-XP), T610 got connected right away.
  Now I can syn up my outlook with T610 without any problem.
  Win-XP treats the T610 as a device and I can freely move picture,ring tones and themes between my notebook and T610.
  Now dealing the pictures token by T610 won't be a headache any more.
  
  
• the easiest way to sync up T610 cellphone with your computer
  By A119HQJ5S83GG2 on 2003-08-25
  ...If you want to transfer files(photos,midi) or syn up Microsoft Outlook (calendar,contacts,tasks) with your T610, this is the right product you need. It's easy to do setup in winXP. Just plug in and install the drivers. That's it ! Then your T610 will show as a new device in XP. You can freely move files to/from T610 by just one click and sync up your Outlook fast and easily.
  
  
• Works great with my WindowsXP and Ti68 phone
  By A1BYJNMYGWFCE7 on 2003-09-27
  I was surprised to read of all the issues that other Windows users had. Maybe I didn't have any problems because I'm using WindowsXP, but everything installed just fine. Maybe I'm just better at following instructions :). I bought it mostly so that I could synch my Sony Ericsson Ti68 with Outlook (Calendar, Contacts, Tasks). Bluetooth is much more reliable than the Infrared connection method that my phone also supports.

  This device automatically detects when I'm near my computer with my phone and starts syncronizing automatically.

  The USB extension cord is very thin (think microphone cable) and it allows me to quickly connect this adapter without crawling under my desk to find the USB ports (why do most PC companies continue to put these on the back?).

  Overall, I can't recommend this highly enough. It's great price is just a bonus.
  
  

• Small device, big headache.
  By A3JMO0ET6611HV on 2004-11-27
  I'm always up for a challenge to get things working, however, for the life of me, I could not get this little sucker up and running right w/ Win2k. It appeared that the CD software version was incorrect w/ the device version (version B4, BTW). I just kept getting "Security code invalid" errors. I checked D-Link's support website; the FAQ was horribly bland and the "updated" driver did not work as well (it seemed my CD software version was the same as the downloadable updated version). I searched Google w/ no help.
  
  Horrible, horrible, horrible. Fire the QA dept!
  
  I returned it today and bought the Belkin F8T001 and things couldn't be any simpler. I was up and running in under 5 minutes (the software installation and reboot took the most time).
  
  
  
• D-Link DBT-120 Bluetooth USB Adapter works fine with MacOS X
  By AMQHFPQWVEDYK on 2005-10-25
  I sync my address book and calendar in Panther (MacOS X) to my mobile phone (motorola V555) and two Palms (m505* and Zire72)
  
  *Palm m505 has bluetooth adapter.
  
  I sync my images with my mobil phone too.
  
  
• works great linux
  By A2IS3CZ6YPR8UI on 2005-10-28
  Worked off the bat in linux. Haven't tried on my mac yet.
  
  
• Bluetooth Connection
  By AEVRTT4LOWAQH on 2003-07-17
  I purchased this item with some hesitation for fear of running into setup problems. After a quick and easy install, my fears immediately disolved when my office manager's computer (Running Windows 98 and Office 2000) appeared on my bluetooth enabled iPAQ. With this handy wireless connection I can also pick up my e-mail and browse the web with the iPAQ. No more confusion with the calendar and corrections or passing the iPAQ around the office, plugging and unplugging to get everything "in sync"! This device is a must. My only regret is that I didn't do this sooner.
  
  
• Amazingly simple to use!
  By A4WC4748AOKBR on 2003-08-07
  I bought this to sync my T68i to my iBook. It couldn't have been simpler to do! Just plug it in, run the Bluetooth setup Assistant, follow the onscreen directions, and you're ready to sync. Marvelous technology.
  
  

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