Audiovox SIRPNP1 Sirius Satellite Radio Tuner Reviews

• Audiovox?

  
  By A3G00T481USIIM on 2005-12-03
  I don't even own this, I'm just shopping for a new radio. Right now I get Sirius music channels through Dish network TV. I have to ask why a brand like Audiovox is one of the main manufacturers of satellite radios. Isn't Audiovox the low end brand you find at stores that start with "Wal"? No wonder the reviews here are so bad.
  
  

• Sirius JAMPACK SIR-PNP1(Shuttle), SIR-CK1(Mobile Dock), & SIR-HK1(Home Dock)

  
  By ADQ2VYM24PH4R on 2006-06-23
  I have owned this complete system for over a year now and I absolutely love it!! It is better than the other models because the shuttle displays more info and the system is really user friendly! I would highly recommend this product to my family and friends.
  
  

• Service Great, Company the Worst

  
  By AF6YQIRIF604Q on 2009-01-13
  I'm now in my 4th year with Sirius. As far as the radio and the daily service, it is absolutely awesome. You will not want to return to regular radio again after a couple days of Sirius. The hardware and product they give you daily is phenomenal.
  
  That being said, dealing with the company itself, specifically over the phone, is an absolute nightmare. The utter incompetence of most of the customer service people is staggering. I'd say the average I.Q. is around 25. Harsh, but it is what it is.
  
  Three of my four years with Sirius, I have been lucky enough where I've had family/friends want to pay for my yearly subscription as a Birthday/Christmas present. The first time a family member called Sirius, paid for the year with his credit card, and we thought it was set. His credit card was double charged, and at the beginning of January when my plan renews, I was also charged. We both called Sirius and the issue was not resolved for more than a week.
  
  The second issue was a similar issue. A family member called Sirius, provided a credit card, and paid for the year. Once again, a few days into January $150+ was withdrawn from my checking account (renewal price). Not happy again, we had to haggle over the phone for a few days to get it rectified.
  
  This brings me to this year. A friend and a family member wanted to pay for my subscription. They both contacted Sirius and asked if there were Gift Cards or Certificates that could be used towards the subscription. Obviously b/c of past issues. Both were told by Sirius operators that the easiest way was to purchase Egift Certificates, which are sent directly to the recipients email with a code to redeem them. That was what they did.
  
  On December 30th I went to redeem them. Problem is they are only good towards Sirius hardware and cannot be used for subscriptions. I called Sirius to take issue. I was disconnected by the first two associates, the third was yawning into the phone, and finally the fourth try I got someone who could help. The associate told me I could use the Egift credits and buy Gift Cards from the Sirius shop and have them sent to me. I stated that my account was set to renew in a few days and this would be a problem. He assured me it wouldn't be, and transferred me to customer care.
  
  At customer care, I spoke with an associate who assured me my account would be frozen, it would go into invoice billing, and I simply had to just wait for the Gift Cards to arrive in the mail. I had a bad feeling but decided to go that route. A week later the Gift Cards arrived.
  
  Before I called Sirius back to redeem them, I checked my checking account. Sure enough once again Sirius charged me already for the yearly renewal. Problem this time, I had just paid a bunch of bills out of my checking and it overdrafted my account. I was furious and called Sirius once again. They admitted fault initially, but then began to change their stance and stated that I never had the Sirius account frozen. Luckily I document everyone I speak to. Sirius even refused initially to refund the overdraft fees from the bank. I finally spoke with a supervisor who agreed to refund the fees and subscription price. To rub extra salt in the wounds, it will take 7-10 days, my checking account is now frozen, and I have no way to use it right now. To top it all off, I still never got an apology from Sirius. So to put it simply, don't ask for your subscription to be paid for as a gift, and avoid dealing with Sirius directly. It is nothing but a hassle that probably will cost you days of problems. This might actually be my last year with them because of this. Good luck if you have to deal with them.