Logitech Harmony 1000 Advanced Universal Remote Reviews

• Affordable Color Touch Screen

  
  By AXL6L7ZZSML on 2007-02-02
  After a 1 year delay, Logitech finally released the Harmony 1000 on January 26, 2007.
  
  A warning for Mac users, although Logitech claims this Harmony remote works (can be programmed) using a Mac, and the box clearly shows the Mac logo stamped on it, the Harmony 1000 cannot currently be set-up using your Mac. Plenty of web forum users have reported the same issue. Hopefully a Mac patch will be posted on Logitech's site. Shame on Logitech, especially given the one year delay to get the product right.
  
  Secondly, if you currently own a Harmony web-programmed remote, the web software is EXACTLY the same as your previous experience. In other words, if you hated Logitech's old on-line software, you'll still hate it with the 1000.
  
  The touch screen itself looks and works great, but as with any touch screen remote, you may find yourself longing for tactile rubber buttons after a week or so of touch screen use. DVR users might struggle to get the remote button layout to work to their individual satisfaction, as the colored default touch screen buttons that are professionally laid out by Logitech are in fact permanently labeled. So if you choose to change the function of any colored button, the old default name must remain painted on top of your "custom" button. Strange oversight.
  
  However, you can customize additional pages of ugly buttons to your liking, but they will be black and white buttons laid out in static tic-tac-toe fashion. Hardly what the box cover would lead you to believe. As with all touch screens, you will have to "look before pressing" - every single time - you want to send a command. That's OK when using an ATM, but not so great when watching a TV across the room.
  
  I'd recommend a trip to your local retailer to play with the 1000 for a while before deciding to buy. It does feel solidly constructed, though not as comfortable in your hand as a $45 programmable remote after two hours of commercial busting DVR use. Also keep in mind that while you're shopping for a touch screen remote, there's someone next to you in the store looking to change back to something smaller with real rubberized buttons on it!
  
  To add to the fun, the user manual for this $500 wonder is not located in the box or on the installation disc, but rather it is buried in the online remote software. Once you get the remote's firmware updated from the web (using the online software) the right side of the website screen will have a "Tip Center - More Help" button. Click that, then click "Manuals" to download the 15 page PDF manual for the remote.
  
  A steep learning curve might await buyers new to the Harmony line due to the "Activities" philosophy. Just keep in mind that everything is done with Activities and you'll be way ahead of the game. Don't waste time programming each "device" as you would normally want to do. Harmony remotes don't work that way. You only need to enter your devices (audio/video components in your collection) once during the initial set up to give the database your overall equipment list. After that, concentrate on setting up your activities (Watch Cable, Watch DVD) for two or three days to get everything just right.
  
  If all this sound like fun to you, you'll probably love tweaking this remote to near perfection. But if the thought if spending hours in front of your PC setting up a remote control sounds ominous to you, steer clear.
  
  
  
  

• Great idea. Wait to buy unless you want to pay $$$ and time to be an alpha tester...

  
  By A2EZAQ2F8N8DAN on 2007-03-01
  I can't add much to what's already been said but I want to echo the disappointment in hopes that Logitech will hurry up and fix this product.
  
  It's great hardware. The screen is bright & legible, it's the perfect combo of hard & soft buttons, and it's also the perfect blend of easy to operate while being light and small. BUT the software is just unbelievable. This product should not be on the market. I have never used a product that out of the box was so buggy. The whole reason to buy this remote is customizability, and so many of the customizations just won't "take" (you put them in, and they disappear, and you lose your work). And I think I'm pretty patient - I've owned a Slim Devices Squeezebox for more than a year, and though there were many frustrations with that device, the company was very responsive, with nightly software updates and a bug list that anyone can post to. Logitech has a lot to learn from this company, which they recently acquired.
  
  That said, I'm keeping the remote - it does function and I'm hopeful they'll work on the software. But for the price, Logitech has no excuse. The remote is essentially a nicer version of what they already offer; there's not really any new functions, it's mostly the packaging of non-standard hard buttons into soft. Someone should get fired over this. No backup for customer programming? Come on.
  
  

• great idea but not mature

  
  By A12K0FYZRGKKJQ on 2007-02-10
  I returned my Harmony 1000 after a few days. Before buying it you should consider a few inherent limitations of universal remotes, as well as some specific flaws of this device.
  
  First the inherent limitations: the remote combines your original remotes into one and can send commands to multiple devices with one push of a button. For example, it tells the TV to turn on, go to channel 3, and tells the DVD to turn on. So far, great. But if you happen to have aimed your remote a bit wrong and the TV missed the command to turn on, the Harmony won't notice. It will think everything's fine and you're watching a DVD. You can't just press the "watch DVD" button again to fix it--you'll have to navigate through a series of screens to select the TV and repeat the "on" command. Ouch. Not convenient. (This problem isn't specific to the Harmony 1000--because your TV doesn't send any reply, any remote doesn't really know whether a command was received.)
  
  Also, while the Harmony can be successful at simplifying your control of your entertainment systems, expect to pay for that simplicity by spending several hours to set it up. Even if you're fairly knowledgeable about your equipment you'll likely spend at least 4 hours to set it up, and another few to polish the settings once you've used the remote for a bit.
  
  A second problem was that the Harmony library didn't recognize two of the four devices I have; for example, it didn't know the DirecTV HD TiVo model I have. What made this worse was that the remote's "learn" function didn't work reliably (it would claim to have recognized and learned a command, but afterwards that command wouldn't actually work; this happened for a small fraction of commands but was still disappointing).
  
  Finally, Logitech's setup software is quite cumbersome to use because it forces you to do everything in a certain order, and many screens don't have a "back" button. For example, you have set up your devices first, then you define your activities. If you realize you forgot to add your amplifier when trying to define the first activity, you can't go back and add it. No siree, no can do--please finish defining all activities, then define your commands, update the remote's software, and "verify" that everything "works", and *then* we'll let you go back and add a device. Very annoying.
  
  To summarize, while the Harmony 1000 has a good core idea, looks beautiful, and may work beautifully for others, it didn't work for me.
  
  

• Very buggy, not very compatible.

  
  By ADQT2DW2ZXIOH on 2007-02-28
  First, I am a fan of Harmony remotes. I have a 688, an 880, and an 890, and they all work great with all my equipment--not so the 1000. It has a problem controlling many of my devices--it sends half a dozen events per keypress with some keys on certain devices. My Sirius radio is not controllable with this. My Dish Network receiver is not controllable. My Yamaha receiver's volume is always "too high or too low". The nominal fix for this drops from 20 events per press to 4-6 per press, but that hardly helps.
  Repeated calls to customer support couldn't get it working properly, although now the up/down keys will move only 1 step, the keys won't respond if held down, so lowering the volume 20 points takes 20 presses, and 20 seconds. Stepping through channel lists results in carpal tunnel syndrome.
  
  Customer support tries very hard, and succeeds 80% of the way, but the 1000 is not adequate, in the sense that it SHOULD be a high-end "do it painlessly" remote, which unfortunately, it is not. It's very finicky, buggy, error-prone, a real PITA. It seems that once Logitech started designing the remotes (after they purchased Harmony), the graphic design has sharpened, the price has zoomed up, and the quality has dropped significantly. :-(
  
  Note, Customer support of the 1000 is handled by a "Tier 2" group, hold time exceeds 45 minutes.
  
  I had to return it after two weeks of effort.
  
  

• Colossal disappointment

  
  By A3DEVCYBPIHJTF on 2007-02-18
  This device is a great disappointment to me; I was waiting for it with great anticipation. After multiple reinstallations I still could not get to the manual so what I am writing is based on reverse engineering the options presented by the software.
  
  The remote is based around the idea of activities. The user first tells the software about the components that will be controlled by the remote. The software then allocates groups of components to activities. For example, a dvd player and a tv can be combined into the "Watch DVD" activity. When an activity is selected the remote takes you to the corresponding activity screen which contains control buttons Logitech designed for the activity. E.g. with "Watch DVD" you may get standard Play/Pause/FF/etc controls. It is also possible to control devices (e.g. a dvd player) directly if some button or control sequence is missing from the activity screen.
  
  If you think that predefined activity screens cover what you need from the remote then this may well be the device you will be perfectly happy with. But read on ...
  
  Activity screens are fixed; there is no way to edit layouts or even the button labels. Some buttons can be disabled by disassociating them from a command but they still appear on the screen.
  
  The pictures in the advertising materials hint on multiple screens of colourful, customizable buttons. In reality you get the following screens: dvd like control screen, numerical screen, activity screen and the devices screen. You can customize rows of drab grey buttons (labels only, not the appearance), but as far as smart controls go this is it.
  
  The software is full of quirks and is extremely inflexible. You can not pick the devices to include in an activity; the soft decides this for you. For example, for some inexplicable reason the software insists on including my portable media player in the "Watch TV" activity together with my Satellite PVR and the TV. I could find no way to convince it not to do this (the soft simply refuses to define the activity without the player) or to remove the media player from the activity once it has been defined.
  
  Devices can also be controlled individually by choosing the appropriate section for the component from the devices screen. If Logitech has your component in their comprehensive database it will map the functions of the component remote onto pages upon pages of uninspiring grey buttons. I heard that Logitech is spending hundreds of millions of dollars on programming for Harmony remotes. If this is so I am at a bit of a loss as to where this money goes. Device screens have surely been designed by a monkey.
  
  To give an example of this programming brilliance; on the device screen for my Satellite TV/PVR the fast forward button is on screen 4, reverse button is on screen 5 and the play button is on screen 6. So to fast forward I need to scroll to page 4, then scroll down two pages and press play. If it overshoots I then have to go back a page click reverse, scroll down again... well, you get the picture. Buttons can be remapped, so they can be placed in a sensible order but be prepared to spend a lot of time with the software. Again, you can edit button labels but not the appearance of the buttons.
  
  The remote comes with something called remote assistance that pops up unhelpful messages once in a while. Every time it does so you need to click two or three buttons to get back to the main screen. I think of it as Clippy (remember the old MS office) for the new millennium. I could find no way to disable it.
  
  Pros:
  Looks good and appears to be well constructed. Comfortable to hold in two hands.
  Works as advertised if you are happy with activities as they are defined by Logitech software.
  
  Cons:
  The glossy black plastic around the touch screen is of the type that shows every fingerprint.
  Can not be operated with one hand.
  Inflexible button layouts; lack of customizable buttons.
  Useless standard device layouts.
  Awful software. Terrible help system.
  Annoying remote assistance software.
  
  
• Great product!
  By A970PUZ6E28RD on 2007-02-04
  I was somewhat reluctant to try the 1000 because of all the criticisms of the complexity and problems with other reviewers of the last generation of Logitech products. I have a Denon AVR 2807, Sony DVD, CD and VCR. The Denon system is fairly complex with a very intimidating remote, and the different settings for the sound, video inputs and modes made it impossible for anyone but me to turn on the TV for any purpose, and get sound at the same time!
  
  Thus I was hoping for a remote which my wife could pick up, push one button and enjoy the system, yet still allowed me to enjoy the flexibility of the Denon sound environment. The Harmony 1000 delivered! It took an hour or less to collect the information I needed, install the software and test the remote. It worked great right out of the box after programming!!
  
  With the surround sound system, it did program in automatically for "effect" settings, but not any of the other fine tuning sound adjustments...but I can add these as desired fairly simply. The Tv module automatically included settings for adjusting the "wide" settings, and custom sound modes.
  
  The manual is needed to fully understand how to use the remote, and does require looking it up through "help" with the software. I didn't think this was such a big deal....
  
  Overall, if you want a very easy to use remote to control a lot of components without major headaches I definitely reccomend the Harmony 1000. Although you will have to add some commands to mirror all of the choices of a high end surround system, you may also continue to use the original remote as well for this kind of tweaking.
  
  I was very pleasantly surprised with how well this remote works!!!
  
  
• Nice Look and Feel, Same Great Features, Same Sluggish Software
  By A1LA4K5JF78BER on 2007-01-30
  I have just received my 1st H1000. It is basically as I'd expected from the Harmony line-up. I'm a professional in the sound and video industry and have programmed and setup almost all the Harmony remotes that have been out. The H1000 is pretty much the same to set up as the other remotes. The biggest change that this remote brings is a simpler interface. If any of you are familiar with the H880 or H890 then you know how small some of the buttons are and how this can be difficult for some people to operate. This remote certainly will help in that regard. After selecting an activity such as 'watch DVD' for example; each activity has multiple screens associated with it. Touching the top left corner 'play/pause' icon brings up the main transport control icons on-screen, touching the bottom left small 123 icon brings up the number buttons, touching the bottom right 'star' icon brings up user custom buttons, and the top right 'disc' icon brings up... well nothing yet as I am able to program. It looks promising however. The programming interface is the same as it's been with the other remotes and when you 'customize buttons' the software automatically maps out which of the four corners that button will fall under. There is no way that I've found to custom map what buttons go in each of the four screens. I found a feature under 'devices' that allowed me to input the DVD Disc Names of the DVD's in my Sony 400 Disc Changer. I entered 20 names and updated the remote expecting them to be available under the top right 'disc' icon, but they weren't there! So my biggest complaint like before would have to be the software interface that allows you to program these remotes. It took me over 30 mins. just to upgrade the firmware, (not optional - it makes you do it before proceeding). I had to take the battery out and reset the remote 5 times to get it to finish. I think that Harmony had a great thing going that was new and inventive, cutting edge, before Logitech stepped in an bought them out. Now I'm feeling a little sold out. I still see the creative force driving these products, but it seems that rather than focusing on innovation, Logitech has focused on reaping the rewards of a past innovation. They really do need to update the software and test it more. This is the only draw back. You will have to work with the software to get it right. However once you do you will certainly enjoy this remote. It feels right in the hand, one or two hands. It has a responsive touch screen, and a bright clear display. Some minor issues: The hard button Volume and Channel buttons are hard to see in the dark even with the backlighting of the button, I did get them confused a few times at first. (You just can't read the blue etched 'vol' and 'ch' very well) The speaker volume is a little low even at max volume if you want to hear feedback clicks as you operate the remote. Other than that I really do like the remote. I've given it four stars because compared to what else is out there, Universal Remotes MX3000, Philips Pronto, Crestron, etc.. this really is a little wonder! I just wish the programming software would work like it is suppose too!
  
  
• Very good device, some "assembly" required
  By A1F50KG7O9A0JD on 2007-04-04
  This is my second Harmony (having owned the H688 previously), so I am already familiar with Logitech's (quite improvable) web programming system. It also is my third universal remote, so I have some experience in this regard (not all of them pleasant).
  
  First of all, the H1000 is a solid device, and it has a lot of nice touches that show that it's engineers have put their knowledge to good use. For example, the device self-activates as soon as you pick it up or move it about.
  The device itself looks really, really nice with it's rounded edges, brushed aluminum finish, and perfectly-placed real-button controls (if you are right-handed, which I am). It fits the palm of my hand nicely, combining just the right thickness and heft, placing the buttons naturally under my right thumb. The H1000 combines a color active-matrix LCD with is touch-sensitive (for programmable virtual buttons), and an array of real buttons along the right edge. Using the remote comes natural, with your thumb seeking out the buttons, and using the left index finger for the virtual buttons.
  
  The Harmony works by assigning 'activities' that know which devices are required, turning them on, and unneeded devices off when switching to an activity. It remembers which devices are on/off from the current activity. For example, when I switch from 'Listen to music' to 'Watch DVD', the Harmoniy gives the commands to
  - stop playing in iTunes to my Mac mini
  - turn on the DVD player
  - switch to 'DVD in' on the Amplifier
  - turn on the TV, and switch to SCART2
  
  To use this functionality you have to set up the remote first, and this is the step that most people find frustrating. Logitech provides a web interface which works, but is far from user-friendly. The database of supported devices is surprisingly large and complete, and if you can't find your device, the remote can 'learn' the relevant commands from your original remote (provided you still have it). Unfortunately, programming the remote is cumbersome, and involves many program-upload-test cycles that take a *lot* of time. Once set up, the remote works well. Provided, of course, you thought of the many times where you need more than the basic functionality, and have programmed it.
  The biggets problem many people may face with the remote (and this may be the reason for so many drastically diverging ratings) is that your enjoyment greatly depends on your ability to find a good button layout for your specific needs. Thus, you can either end up with the perfect remote, or a borderline usable device. Few people, however, are prepared to invest the time required to get the Harmony to a level that is really good. In this regard I would like to see Logitech to provide templates for more intelligent layout design.
  
  A nice surprise to me was the H1000's ability to re-use most of my H688's programming, cutting down my time to program it a lot. Also, contrary to many reports, the software can be used on a Mac - at least on an (older) PPC-based one. One strange choice was that Logitech chose to implement the USB adapter as a network connector (instead of a peripheral), which can cause problems. I did not encounter any crashing bugs during my set-up phase.
  
  As with most touchscreen-based remotes (this is my second remote of that kind, the other one being the venerable Sony Commander), it has the problem that you have to actually look down onto the remote while using it, and then glance back at the TV to see if the command was successfully received. Most people are used to 'feel' their way around a remote and can find the correct button blindly. While this was a big problem on my previous touch-screen remote, Logitech has added the most important buttons next to the touch screen, enabling similar behaviour (provided that you set up the remote that way). If your set-up is smart in that regard, you can use the Harmony blind for most of your needs.
  
  An annoying quirk (which I hope I can resolve soon) is that when you place the remote into the provided loading cradle (*nice*), it (falsely) assumes that you are done with all your activities, and commands all devices to power down.
  
  Also, the H1000 appears somewhat sluggishly in responding to some commands. While this is less of an issue when giving a 'play' command to the DVD player, it makes volume control somewhat more difficult than it needs to be.
  
  Other than that, I can wholeheartedly recommend this device to people, but must caution them that they should only invest in this device if they are prepared to invest the time required to fine-tune it. And the *will* take a few hous.
  
  
• Logitech 1000
  By AO4PIJ7QPRKLU on 2007-02-01
  just received this remote via overnight on mon jan 29th. i ordered direct from logitech and received a 20% discount off the total price. i had called logitech to ask them to notify me when it was in stock about a month ago, but maybe you can still get this bonus.
  
  regarding the remote, i have mixed feelings. i have it hooked up to a samsung lns4095d lcd, directv hr20 hd dvr, an onkyo tx 804 receiver, ps3, xbox 360 and lutron lighting system. the onkyo receiver also has an ipod dock connected. first the good: as usual, the PC programming on the remote is much easier than programming macros on other similar remotes. i had to use IR learning to make the remote work with my ipod dock and customized the buttons, and this worked flawlessly. the activity buttons (e.g. watch tv, watch dvd) function very well, usually powering on and off all components and setting them to the correct inputs (BTW, i am using this without the RF extender). by adjusting the delay between signals, you can correct any problems with the the component's reception. samsung tvs take a long time to power on, but i had no difficulty in getting mine to change to the correct input by increasing the signal delay time. in the event one of the components did not receive a signal, you can press a help button which will walk you through and correct any problems with power or input. you can save up to 24 favorite channels and add logos. plus, this is a hell of a lot cheaper than a crestron or AMX system, and you program it all yourself, if you only want to control a simple one room home theater setup. my wife was still somewhat upset about the price, but after using the remote for an hour or so, she was thrilled at not having to ask for help watching tv anymore.
  
  the not so good: the onscreen and hard buttons work well, but you often have to change through more than one screen to find the button you need, particularly with a component with many settings (e.g. receiver). as another reviewer noted, the blue lights on the vol and channel buttons are indistinguishable in the dark. when i tried to customize the buttons on my dvr component, the lcd screen stopped displaying any of the buttons (play, pause, rew, ff, pause, menu, guide, info, exit) necessary to contorl the dvr functions. the hard buttons still functioned normally, but i had to remove and add the component via PC setup to fix this problem, and it persisted even after several tries. so now i have the basic contorols for my dvr on screen, but could not program the skip forward or skip backward commands, one of my favorite features of the dvr, to the arrow hard buttons. I contacted logitech support via e mail and an awaiting a response.
  
  overall, i am pleased with this product, and although it seems expensive, it straddles the line between a total home automation product and more simple universal remotes. however, it takes some knowledge of how components function to program the remote correctly. i took me at least two hours of tweaking to work out most of the kinks.
  
  
• I have rarely been so disappointed
  By A2RWNGDCBISIH0 on 2007-09-15
  The box it comes in is spectacularly embossed with a 3D representation of the remote yet it is illogical and frustrating when asked to perform its purpose in life (to open).... a sign, alas, of things to come.
  
  I have rarely been so disappointed with a purchase, particularly from Logitech; a company I always held in high regard from previous experience. To charge such a high price for a product which is not really usable in any practical sense, and then provide third-rate customer service is unforgivable.
  
  The good points are the overall concept, the cool way it turns on when you pick it up, and the touch-screen interface.
  
  The negatives start with the software which insists on only operating each time after a secure sign-in (god forbid, after all, that some high tech criminal conglomerate will gain illegitimate access to my TV remote settings) and will only work properly in one specific screen resolution.
  
  Once set up the remote has a very narrow field of aim. This is a major issue as you press one button to activate all devices and, to be blunt, if any device is more than 18 inches from another the remote is next to useless.
  
  If your TV (or other device) scrolls through inputs rather than has a button assigned to each do not purchase this remote as it will drive you nuts. It fails to find the correct channel on my Sony LCD TV about 70% of the time.
  
  The help menu is cumbersome. When my Sony TV fails to go to the correct channel I have to answer every time the same 11, yes 11, yes-no questions to fix the issue. Even on the rare occasions it gets everything right you have to answer two questions before you can start using the remote. Surely it could be programmed to learn which are the most likely issues and ask questions relating to them first.
  
  Some devices, for example my cable company's DVR, have important buttons missing from the remote's main screen. For example if I want to erase a recording it needs to be confirmed by pressing a button marked `A' on the original remote... to access this single button on the Harmony requires a complex sequence of 6 button presses.
  
  There is no specific support of surround sound devices so do not purchase this remote expecting to control them. I consider this a major omission as most folks who would spend this much on a remote have probably purchased surround sound.
  
  I emailed customer service (the contact method they prefer) and after 10 days received a response which was clearly automated and did not even attempt to cover my specific issues.
  
  
  
• Old wine in a new bottle..
  By A16ATG90KT10O6 on 2007-02-15
  I used it for a week and returned it. It is no different from 880 remote except for looks. As outlined by other reviewer, Like other universal remotes, it doesnt have any feedback built in to know if a command was ever recvd and processed.
  
  Price tag is too steep.Not worth the price.
  
  
  
  
  
  
• Great Concept. Big dissapointment.
  By A33DEFP6FHXERT on 2007-03-03
  First, let me start by saying that logitech products are very well designed.
  
  With that said, the harmony 1000 puts almost every other remote design to shame (except for the philips tsu9600). The 1000 combines a light weight, thin, and comfortable sized remote with a beautiful color touchscreen display, illuminated buttons, and a well thought out software concept; although it is not very well executed.
  
  You can customize the lcd background with your favorite pictures such as a vacation pic or dream motorcycle. The screen looks fantastic and is bright, although not very responsive.
  
  Also, the 1000 feels like your driving a beautiful sports car, with its rubber-smooth back , brushed-metallic surface and silky-black polished screen. Pressing any of the illuminated buttons makes you feel like your holding something special. However, these feelings get diluted once you discover how the remote actually handles.
  
  Unfortunately, this beautiful logitech remotes software falls into the category of first generation blunder. Like most first generation products, the 1000 comes with a number of software glitches and problems that will keep you up all night programming it only to find out that all your efforts are worthless. You will find yourself going back and forth, from your tv to your computer, then back to your tv, only to discover that although it did figure out how to change your tv to the correct inputs, now some of the buttons are missing and/or your dvd player does not turn off when instructed.
  
  Having to look back and forth from your tv to your remote almost every instance because the touchscreen does not respond correctly the first time is a hassle. You almost have to puncture the lcd screen to get a button to work. Also, when on the computer, updating the remote is sluggish at best and takes lots of time to upload even on a quad-core dell xps 710 h2c top of the line computer.
  
  Couple that with a slow responsive time and you got yourself a pinto motor packed inside a lamborghini diablo. I own a sony av-3000 lcd touchscreen remote and the responsive time is dead on instant. Unlike the sony, the 1000 lags when changing channels and/or when switching to a different activity.
  
  Also, the interface of the 1000 is not up to par. Since it does lack enough buttons to access your different hardware, you find yourself having to use the slow and poorly executed software. You have to press many buttons to get to your tv inputs and a few more buttons to get back to your hardware of choice; distracting you from your overall viewing experience.
  
  I have already processed a no-hassle return with AMAZON for the logitech 1000 and expect to get a refund shortly. In the meantime I plan to use my sony lcd remote until LOGITECH upgrades its software. If logitech gets to work and fixes these problems sooner than later, I will gladly re-welcome the 1000; their BEST remote so far.
  
  Two stars because of the software problems and sluggish lcd screen. Although the harmony 1000 warrants, is asking for, a 5 star rating.
  
  
• Awesome Remote!!!
  By A3HW7FJPGQHQKY on 2007-05-24
  I was a previous owner of the Harmony 880. This is a very good remote. It gets around the fixed buttons by allowing you to re-program the buttons with new functionality.
  
  The Harmony 1000 raises the bar considerably. With the touchscreen, all the relevant buttons appear with the correct labels. So, if you have a five disc CD changer, you will see options labeled to change from disc 1 to 5.
  
  The screen is very bright and not overly sensitive. True, you do sometimes need to use two hands (seems a bit obvious since it's a touch screen!!), but you can hold your finger over the fast forward button for a PVR and not accidently wind up pressing the key before it's time.
  
  The fixed control keys (volume, select, etc.) can easily be used with one hand. The touchscreen, if needed, will give you three layers of menus to manage sophisicated devices - all are very clearly marked.
  
  Addressing some of the other reviews:
  
  "a beta product" - NOT. It works exactly as advertised. It took me less than 30 minutes to update the firmware, add 7 devices and program 5 activities. The only thing I wound up changing after updating the remote was the order of the activities - everything else worked perfectly.
  
  "stand doesn't lock the remote in place" - well, I'm glad it doesn't!!! It holds it very firmly in place and is very easy to slip it into the stand.
  
  "battery life not very good" - if you can have the base reasonably near to you, this doesn't matter at all. The remote battery life is very reasonable and it recharges very quickly.
  
  So, if you have the money and want a touchscreen remote, this is an excellent product. Logitech has hit a homerun with this one.
  
  
• The epitomy of convenience.
  By A3S9DOTT4Z8JF9 on 2007-08-30
  If you have more than one electronic component for your home entertainment needs, then you need a Logitech Universal Remote!
  
  I'm guessing that if you are the one who set up your home entertainment system you have gotten a call from your spouse or significant other. During this call, their voice likely sounded extremely frustrated and their question may have sounded a lot like this: "All I want to do is watch my favourite show, how in the %!&$ do I work this stuff?!"
  
  While you may be savvy enough to set the TV to "Input 1", the receiver to "Video 2" and so on, your loved ones find it infuriating. Trust me on this one.
  
  The answer is a Harmony Universal Remote from Logitech.
  
  These remotes take the complicated combinations of inputs & outputs and reduce them to a simple one-touch button like "Watch TV". When the user pushes the button, the remote takes care of turning on the appropriate devices and setting each one to the right inputs. It really is that easy.
  
  Now for the usual questions...
  
  Q: "How does the remote know what settings to use?"
  A: This will take a little of your time, but it is EASY. You will spend about a half an hour setting up the remote the *first time* you use it. The easy-to-use software loads on your PC and asks you what gear you own and what your configuration is like.
  
  Q: "What do you do when it doesn't work?"
  A: Every now and again you will hit the "activity" you want but maybe the sound doesn't come on. There is a convenient HELP button on the remote that will ask you a short series of questions. All you do is answer a few "Yes or No" questions and it will fix the problem 99% of the time.
  
  Q: What if I don't want to spend $300 on a remote?
  A: If the price for the Harmony 1000 is a little high for you tastes, then look at one of these: Logitech Harmony 890 Advanced Universal Remote Control or Logitech Harmony 880 Advanced Universal Remote Control.
  
  The 890 is essentially the 1000, but with a smaller display and shaped like a "normal" remote. The 880 is the 890 without the RF feature included in both the 1000 and 890. The RF feature allows you to control your gear without direct line of sight- behind a cabinet door for example. Bear in mind the RF feature requires an RF Extender: Logitech® Harmony® RF Wireless Extender
  
  In conclusion, this product is so amazingly useful that I think everyone should own one. Any issues others may describe are insignificant next to the benefits you will reap.
  
  My wife, who just doesn't understand our A/V system at all, got acclimated to this remote in about 45 seconds. Since purchasing the remote I have never had to answer one of those "How do I work this thing?" calls.
  
  Do yourself and your loved ones a favour and buy this remote right now.
  
  
• This is a great remote, check the dates on previous reviews
  By A1M50QURIOU7IC on 2008-03-14
  I thought it was only fair to write a review to comment on this remote.
  
  Like many people, I was slightly apprehensive to buy this remote even with the great recent deal here on Amazon for the 1000 & RF extender combo. I already had an 880, but really wanted a remote that had a nice touch screen and worked with radio frequency (RF), so I didn't have to worry about my kids holding the remote still while pointing it at all the various devices.
  
  If you look at many of these reviews, they are either older ones or recent reviews where people have HAD the remotes for a long period of time. There was a software/firmware update which came out in early February which has taken care of many or all of the issues presented, specifically, the remote pairing with the RF extender, the need to repair if the power goes out, etc.
  
  The touchscreen itself has been fine, it also makes use nicely of some hard buttons. The RF extender and IR blasters work well, and the unit is totally customizable to work with your components. I had a small amount of difficulty with getting one macro to work, so I called Logitech and had the best technical support experience I have ever had. Problem was solved with a friendly and knowledgable attitude.
  
  Bottom line, if you can get this on sale again, snap it up quickly with the RF extender (if needed), update the software/firmware when you first set it up, and you will be very happy.
  
  I have previously owned the Logitech Harmony 880 and several different models of $200-$400 remotes from the Home Theater Master line, and this is definitely a well made, well though out remote. It certainly sounds like previous purchasers got a bad deal as Logitech didn't have all the bugs out, but purchasers at this point are getting a fine model.
  
  
  
• Almost
  By A3ZWO5CQRSEIV on 2007-05-25
  I am a custom installer. Having installed 4 of these already I have had a tremendous amount of support from logitech and I have had numerous service calls pertaining to the 1000.
  
  The remote is easy to program, but issues seem to randomly arise from time to time that make me believe this remote was released a little prematurely. Mind you, I would consider myself an expert at this stage of installing this remote.
  
  Some of the problems I frequently get from my customers are the following: keys locking up (sometimes being able to free it up with a different button press, sometimes not), extenders not doing their job or not being able to connect to an extender OR the remote randomly says to add the extender (even after working perfectly for weeks). Just yesterday I received two calls from customers who complained the remote "stopped working." Usually replacing the battery after taking it out for 2 minutes will fix the problem, but this shouldn't have to be done every several weeks or so.
  
  Logitech's customer support is top notch however. They go above and beyond in most cases to try to resolve any problems. Unfortunately, some problems cannot be resolved with a simple call. I had an issue where the remote simply would not operate a component properly. I estimated about 5 hours of support was spent working on this issue.
  
  As far as the battery life goes: IT IS A JOKE. If I am programming a large system into the remote, I sometimes need to fully recharge the battery at least once before I can finish programming. This should not be the case. Instead, I drill it into my customers' heads to place the remote on the charger when they are done using their system. Unfortunately, some customers aren't even savvy enough to operate an elevator much less a remote control....then it's up to me to fix the problem.
  
  The physical appeal is unquestionably one of the nicest looking remotes I have seen. Hard buttons are very appropriately placed and the screen is nice and bright, although items on the touchscreen would be better if placed further apart from each other.
  
  All in all I will say this remote has a lot of potential though I will not be installing more of these remotes until the software and firmware have both been updated to where an install is profitable for me!
  
  
• Works great for simple tasks...
  By A1NSY1MJS0VA4 on 2007-04-11
  Beginners and professionals look somewhere else. This is another mid-range decent quality product that requires a lot of fine tuning. Beginners will be turned off from the complications post setup and professionals will hate the lack of customization all around.
  
  The application interface is geared toward AOL internet users (no offense) with some neat advanced features and functionality that are generally retarded by the setup application itself (ex. taking 30 minutes for the remote to learn my MCE 2004 remote functions which works in Vista + media center then having the software telling me the remote is not eligible for the activity).
  
  Rare but PITA remote glitches requires a hard reboot of the remote and even worse if you have the extender (like me) which requires 're-attachment'. This makes it very hard to trust the rf-extender to be hidden along with the devices it's attached to since you need to manually press a button on the extender to reset.
  
  Also no matter what little thing I update (even the background on the remote) requires updating BOTH the remote and the rf extender!
  
  Why even give this a 3? Because it does the 'normal' tasks very well i.e. activities that involve pre-qualified devices work ok while doing 'fancier' tasks (like working media center) requires more work (but probably due to my MCE remote receiver).
  
  PROS:
  
  * Looks awesome, works well for 'known' devices.
  * Once everything is configured 'well', it works great - don't expect magic for legacy devices or non-standard ones.
  
  CONS:
  
  * Software requires SIGNING UP, OVER THE INTERNET (WHY??!)
  * Programming the remote updates require plugging in the remote AND RF Extender (if you bought it)
  * Line of sight is just as bad as your normal remote without the RF extender (an additional ~$100 purchase).
  * Requires a moderately technical person to setup and maintain (until configuration maturity) due to some devices not responding properly the first time around.
  * Sometimes the remote hangs and requires a restart, if it restarts you'll need to reconnect any rf extenders attached to it.
  * Learning RF commands is painful and after the process may not even be eligible for the activity you want to do.
  * Little customization available, Activities are pre-determined by the software.
  
  
• Very very good, but nothing's perfect
  By A2LVTKIIFZIWH1 on 2007-06-19
  I set this device up tonight for a neighbor with a somewhat complicated home theater. First, I used my Mac laptop to set this up and it worked flawlessly. It DOES work great on a mac. The software works very well, and never once did it fail me. However, tools are a bit convoluted and hidden. If you own the device, though, I'm sure as you look for more and more features you won't be dissapointed, and eventually you'll find them. The screen is incredibly bright. The menus are decent, but I don't like the fact that in the "Star" part where you have extra buttons you cannot make tabs, only pages. The touch response is very good. Devices showed up very well, but when you program extra buttons you have to make sure you guess correctly what functions actually do what. (the naming is odd for some of them).
  
  Negative----
  Very little surprisingly. I could not find where you can edit images and such. I am a very experienced tech person, and I found every feature I was looking for, but I got the feeling the average user would have to work hard to find certain things. Concepts such as power order, or what devices to leave on, or even renaming activities is a little hidden.
  
  Lastly, and most importantly. The device was used only as IR, but the range kinda sucked. I was in an average sized bedroom and it just didn't produce range like I wanted. The device, however, wasn't charged and kept asking me to plug it in. Perhaps a fully charged device gets better range. Anyways, if you can afford getting the RF adapter, I'd say do it.
  
  I didn't use logitech support so I can't comment. The packaging is very nice, and I downloaded the program from their site to make sure it was the newest version. I really want one of these for myself, but I'm just a college kid so Im not sure I cant justify 400+ to have an awesome remote and RF adapter, might be better spent on the devices it would actually control!
  
  
• Do not purchase this item...
  By A23PTYUM4N8UMN on 2007-07-24
  If you are planning to have control with Z-wave as logitech Harmony H1000 promotes, DO NOT PURCHASE THIS ITEM, it does not control Z-wave devices, too expensive for only audio / video devices control.
  
  
• So Much Potential. Such Poor Execution. Awful Customer Service
  By A2ZLUSIVRYKOXX on 2007-12-05
  This is my second Harmony and I used to rave about them. Now I have to say I am most displeased. My first one started to not use the charger without some major finagling to get it to charge, then it just died completely and wouldn't do anything.
  
  So I get the 1000. Lovely looking unit and it held such promise. I have had it for two months as I write this and I am VERY disappointed. It seems I probably have a bad unit, but Harmony says they've never seen a 1000 do what mine has done. It began okay. If you think being slow to respond to the touchscreen okay. If you think random lockups are okay. Well, after numerous of those random lockups which required me to remove the battery and then put it back in to reboot, then wait the two minutes to reboot (all the while not being able to turn on my gear!) only to have it start spewing all nonsense of commands upon restarting, It has died. I had it on the charger overnight and went to pick it up this morning. As soon as I took it off the charger it started an activity I didn't request, then locked up. I removed the battery and put it back in but it never came back to life. D E A D DEAD!. Except for the Activities button. It still lights up! Yay, a $300 nightlight.
  
  Logitech customer support was most unhelpful, but after 45 minutes on the phone, connecting the remote, disconnecting the remote, battery in, battery out, on the cradle, off the cradle, hold this , do that, stick it there, place it here, they are going to turn it over to their warranty department. So it's being taken care of, right? If only. They say the warranty dept. will contact me in 4 or 5 business days to DETERMINE if they will warranty the unit at all. What the heck do they need 4 or 5 days to do that for?
  
  I'd stay away from Logitech Harmony if given a choice. But since there is nothing out there that I know of that is so cost effective and easy to use, it's hard to do so. Just hope that you get a unit that is not so clearly possessed as mine was/is.
  
  
• doesn't work - not compatable with Vista - waste of money
  By AT2ZT7GCJBPRR on 2007-12-18
  I bought two of these units thinking they would solve my remote problems. Not. I should say that I've been installing stereo components for myself since 1978 and have had every major component manufacturer's product at one time or another.
  After following all the directions and hooking this up to the computer I found that the software is incompatable with Vista and requires serious on-line help. Perhaps, if I was more patient and was willing to spend the 12 - 15 hours to figure this out I could do it myself. I am not. Personally, I believe the electronics industry should be sued for Deceptive Trade Pratices for the efforts it takes to integrate these components, but that's another story. By the way, I have a technical degree from a well known university and am a products liability attorney so I'd like to think I'm not a dummy as to this stuff. Suffice it to say that this, like many consumer proiducts, is junk.
  
  
• Former Harmony 880 owner
  By A2BH04B9G9LOYA on 2007-12-24
  I will agree with everyone else the Logitch Harmony's greatest downside is the installation. Being former Harmony 880 owners (it is dying after years of faithful use) we already had Harmony software installed. However, it has been a while since we used it. Even though we installed the software off the CD it tried to update itself and it was failing somewhere in the download process. This was not obvious as the application reported "success" but it was not telling the truth. It is only because I have a networking background that I could tell the download was failing. I ended up going to Logitech's support site and downloading the latest version of the Harmony 1000 software. [Note: there is a Vista download for the 1000 now so go to their website if that is what you are looking for]. Mind you, we probably spent an hour or so wasting time wondering why the original Harmony software was failing. Save yourself a lot of hassle and download the software directly from the Logitech website. This one step solved all of our installation issues.
  
  Having downloaded the Harmony software it was SMOOTH sailing at this point. In addition, it seems we also got the latest 1000 firmware update as one of the first things the installation program did was to install the firmware update. It also pulled in all our settings for the Harmony 880. The only hiccup here was it took a couple of attempts at updating the remote for it to control the PVR. Or... I wasn't holding the remote directly at the PVR so it could have been user error. Either way, the remote now has all the activities our old Harmony 880 had.
  
  If you have ever owned another universal remote where you still need to have the original remote control for some unique piece of hardware the Logitech 1000 (like the 880) eliminates ALL the original remotes. Logitech is the first company to have made a remote control that truly replaces all the other remote controls. No longer do we have multiple remote controls sitting on the coffee table along side the "universal" remote. This universal remote really is universal. That alone is worth the price of buying any of the remotes in the Logitech Harmony family.
  
  I will agree with some of the other comments that the online Web software is not pretty. But, it is functional and easy/logical to use (minus the odd grammatical error). While snazzier software would look better it does the job it is intended to do.
  
  The Harmony 1000 has solved one of the biggest complaints people had with the 880 and that is re-charging it. This puppy slides into its cradle and recharges every time. No 2nd guessing here if this remote is recharging.
  
  This is also a beautiful looking piece of hardware. The PDA look does mean two handed remote controlling. While the channel up/down and volume controls can be done one handed anything involving the touch screen is a two handed operation. Is this bad? Doesn't bother me. At least I have a better grip on the remote control and less likely to drop it (I'm notorious for constantly dropping the 'expensive' remote control). Additionally, the remote is not very heavy and rather ergonomically designed so holding it with two hands is not awkward.
  
  The tactile response is interesting. For example, when starting up an activity it plays background music. Clicking on a button on the touch screen has a little click in the background so you know you pressed it.
  
  Some of the other reviews had mentioned a weak infrared signal. I don't find it any weaker than our Harmony 880 was. We still have to point directly at the PVR in order for it to register the command. Though oddly enough that is the only piece of equipment that has ever had problems with a remote control (but that is a separate, negative review for DirecTV's crappy PVR+)
  
  The custom, on screen soft buttons are plain and simple. They are buttons and function as buttons. Sure it'd be nice if the Harmony software let one customize the buttons somehow but it doesn't and that doesn't bother me because it doesn't change how the buttons function.
  
  Overall, we've only had the 1000 for less than 24 hours and getting past the software install it has been a relatively better experience than our old Harmony 880. Logitech has also addressed a lot of the lack of features the Harmony 880 had. Functionally this remote works and works well. And every time we've slipped it into the cradle it has recharged itself. While I guess Logitech could dress up the Web software and/or the icons that will do nothing to make this remote control function any better. So... 5 stars to Logitech for getting it right this time.
  
  
• Buy it if you want to BETA test it! Pathetic to program!!
  By AQTGLZ1KC4QB2 on 2007-03-16
  I was anxious about this remote when it hit the market. I was waiting monthes to buy it and turn a cluster of remotes into one nice touchscreen. I also bought the remote for use with Z-WAVE lighting controllers I bought. WHAT A DISSAPOINTMENT!
  
  The software (web page) you use to program this thing is absolutely horrible! I create web applications on my spare time, and to create a web app that is used to program a remote is a VERY BAD IDEA. Logitech's programming software is so buggy its not even funny. Not to mention using static web services to program this thing is just a bad idea..
  
  I spent countless hours programming and reprogramming my remote, because the settings wouldn't take. On top of that you cant add a ZWAVE device (which is supposed to be easy compatibility) without buying a remote for every ZWAVE device you own and teaching the harmony to use it, even though the devices are in the database.
  
  Its a big disappoint as many features advertised, just simply arent there, or "dont work yet"? Yet? Then why put it on the market!!?
  
  I agree with the guy above, someone should get fired at logitech..
  
  What a shame a nice remote with pathetic programming, sort of like a beautiful child with bad parents..
  
  Buy it if you like to gamble and waste 500!!
  
  
• Not worth the money
  By A113V26R3TWPUZ on 2007-04-28
  This product has the potential to be great and someday it will probably be worth the money. In a year or so the price will drop and the product will be more mature - my suggestion is to wait.
  
  I had four problems with the remote:
  
  1) I could not set it up to duplicate my Tivo remote. I am very surprised that Logitech did not spend more time supporting the Tivo remote since a larger than average percentage of those who would purchase a Tivo would also purchase a mid/high end universal remote.
  
  2) Customer support would not call be back to help resolve my Tivo problem. Even after I threatened to return the remote. They just didn't care. (I did return it after a week of no support)
  
  3) On several occasions the remote "locked up" for anywhere from several seconds to almost 30 seconds. During this time all I could do is wait. So I reached for my dedicated remotes (which never have this problem) and thought twice about the price tag for the remote that was keeping me waiting.
  
  4) On several occasions the power on/off would get out of sync. That is, the remote would assume the power is off when it is actually on and then send a power command which would turn it off. Not much Logitech can do about this but it is annoying nonetheless.
  
  Product maturity should resolve problems 1 and 3. Problem 2 will probably just get worse. Poorer customer service seems to have been the trend for the past 15 years. A lower price would make problem 4 more tolerable.
  
  Wait ...
  
  Steve
  
  
• Not Advanced
  By A622UI7VFIL8M on 2007-06-16
  Unfortunately, it is going back. I was so enthusiastic about the Harmony 1000; the small size, color touch screen, learning capability, vast database of brands and models, charging station, etc. However, after using the remote for several days I found the remote requiring more precise aiming and attention than my older Sony RM-AV3000 touch screen. I can point the Sony in almost any direction and it finds the target, not the Harmony 1000. Actually, the Harmony screen instructs you to "continue pointing at the device" while performing an activity. Additionally, I found it interesting that with the vast database of brands and models that Logitech did not know that my television (listed and accepted in their database) did not know that my TV required a cycling of inputs. With that example, I programmed the Harmony activity to watch a DVD, however, when turning on the TV it powers on to the last used input, not the input required for watching a DVD. Although I eventually resolved the issue, the remote required an additional 30-50 seconds of "direct aim" at the TV to cycle through and end at the correct HDMI input. In another example, my cable box DVR was successfully identified by Logitech, however, the activities for watching cable had some 8 levels within the activity (like a folder inside a folder inside a folder, etc.) If you want the function on page 8, you have to press the arrow down key eight times to find the function. With that said, I also found that functions with names that exceed 5-6 characters are truncated, thus making it difficult to figure out what the button does. For example, two function buttons are side-by-side on the remote, both functions perform differently, however, if they both have the same first 5-6 characters, that is all you see (e.g., PowerON and PowerOff both appear as Power......you now have to guess?)
  HONESTLY, I am lazy and impatient when it comes to entertainment. The objective is to get the movie going, not waiting for a remote to turn on the system. Besides, when you get comfortable in your favorite chair or sofa, who wants to reach for a remote that requires so much attention? I'll keep my Sony, it's not color, but it gets the job done and in half the time.
  
  
  
• Beautiful - complex - somewhat inconvenient
  By A32F64EMU1ORAM on 2007-09-18
  Beautiful to hold and to view.
  
  Simple to set up about 80% of the equipment. I ran into a snag when I tried to add a very old remote to my setup - it just doesn't work, even when I "teach" the harmony the codes.
  
  The documentation is sparse, requiring one to go to the Logitech website for help. The setup software is not transparent to use - it requires one to think like the programmer, rather than user-friendly.
  
  To save battery, the remote turns off quickly - too quickly if you are fast-forwarding through a commercial. During fast forward, the remote deactivates, one has to lift the unit to re-activate it then find the correct "play" button on the remote screen. This frequently causes me to overshoot the program, requiring a backspace.
  
  I recommend a software update to make this user-friendly.
  
  
• Misses the mark
  By A1MTC3S7LMEZCA on 2007-09-28
  Let me start by saying that I have spent years programming Pronto remotes to control my systems, so perhaps my expectation was too high for the Harmony - but I found it to be a real disappointment. The product itself is slick, nice screen, buttons, etc. Entering the components and setting up the activities was straightforward, albeit clunky, with some legs of logic hidden at lower levels of menus, and not particularly intuitive. Documentation (including online) was worthless, more of a high level product description than a useful users manual (some programming detail and examples, for example, would have been useful).
  
  Particularly disappointing was the customer support. I had trouble switching between activities, things wouldn't end up in the proper state, and the help key wouldn't resolve the problems. I spent quite a few hours trying to debug (and being frustrated at not being able to get at the programming) and finally sent customer support an email with a detailed description of the problem. I got the initial canned "we got your request" response, but didn't get any response from a real person. After a week or so, I opened another ticket, with the same (non)result. Then I finally got a response from Customer Support stating that they were closing my tickets since they hadn't heard anything more from me!
  
  I was also disappointed in the fairly narrow "spread" for the IR (others have mentioned this too) - unless you're point right at the IR target, it doesn't get the signal.
  
  I'm going to try the Harmony again this weekend on a different (simpler) setup in my house. If I get similar results, it's getting returned.
  
  
• It works! Really! HA!
  By AU4F14L9HXDTJ on 2008-02-21
  Okay let's break it down.
  
  People have had problems with this remote.
  
  I haven't.
  
  It is great! It took me the 30 minutes to set up the remote. The directions RECOMMEND 30 minutes. It was e-z. The software connected to the Logitech site was easy to use. The software KNOWS all of the possible ways a product can be used. It KNEW that my TV had several inputs. It KNEW that my sound processor had lots of ways to listen to sound. GREAT!
  
  My wife can't understand all of the ways to turn on the plasma, sound processor, and Blu-ray and cable box. She would rather watch any other TV than use the 'good equipment' when I'm not around. Well those days are gone! Press 1 button. Everything comes on that needs to come on! The settings for all off the equipment are correct too!
  
  I posted this so that it's clear to those wondering if this will work. IT DOES! :) I should have gotten this a long time ago.
  
  Edit 2/25/2008:
  
  There are a couple of other themes I see running through the negative reviews. Let me try and clear them up so you aren't turned off from this remote.
  
  1) Complaints that the "remote power runs out when you try and program it".
  
  My answer: Did you charge the newly opened remote for EIGHT(8) HOURS like it says in the documentation? If you did....I GUAR-UN-TEE you would not run out of power when you are programming it. My remote has been off the charger for several hours and it has yet to run out of power.
  
  2) "It's too difficult to program"
  
  My answer: The basic programming was a snap for me. I simply told the remote what I had and buttons were set up. IMPORTANT: I had to add some addition functions to the Harmony 1000 which were not set by Logitech during the initial setup. Basically I had to add some Sony Blu-ray buttons. Not difficult.
  
  3) "Logitech is evil and they don't help you if you have a problem".
  My answer: Well that's interesting. I did have to call the help line and they helped me very quickly.
  
  Why did I call them? I was using the 'learn button' function on the remote (yes the Harmony 1000 can learn any command from any remote if you point it at the Harmony 1000 while it is in 'learn' mode) I didn't pay attention and I pointed the remote which the Harmony 1000 was learning from towards the top of the remote. The remote which the Harmony is learning fromn must be pointed at the BOTTOM of the remote! I misread the instructions.
  
  ANYway...this remote STILL ROCKS!
  
  
  
• Great Piece of Technology
  By A3A9JDRCMQOQVZ on 2007-02-24
  The Harmony 1000 was the perfect finishing touch to my new home theater system. The sleek, stylish and overall good looks make it look anything but ugly. The only caveat is if you prefer to touch and feel buttons, as opposed to looking at them. With very few hard buttons, and the rest touch screen, it can be a little tedious at first. However, after a few times using the device, you'll get the hang of it.
  
  
• High Hopes - Disappointed
  By A3K4WHWXXO2L3D on 2007-02-27
  Well, it arrived today and I was so excited. According to the instructions, after inserting the battery, I was supposed to see a short demo by pressing any button on the remote...that didn't work and I knew I was in trouble. I tried it on three different computers and was on the phone with Logitech for over 3 hours and nothing they suggested worked. Continued to receive an "invalid GUID" error, and Region 14 wouldn't update. They are supposed to be sending me a new one as this one has an apparent software problem. That will probably take several weeks at best, but guess I have little choice. Very disappointed! Hopefully when I get the new one, I won't have these problems. To make matters worse, my Harmony 880 is awaiting a response from the warranty folks, so I'm not having much luck with the Harmony remotes. When they work, they're great...we they don't, they make good paper weights.
  
  

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