Replacement for free: here is the link and what to expect from Bose  
By A1F6M3MYMIWIP2 on 2008-05-27
Product: 5 stars (if it is the redesigned). But 1 star because you can get this item for free, so why selling it?
My husband bought the Bose In-Ear Headphones less than a year ago. Though he looooves the brilliant sound of the music, he had many troubles with the silicon tips, which fall too often. Since he is a daddy of a 2 y.o. that also loves music, you can imagine how soon he lost the silicon tips included in his purchase. He even considered to glue them, as my mother actually did (successfully, as she told me), but all his pairs were already unmatched. Looking for those on Amazon site I came across with a great advise from another reviewer who warned on not to buy the silicon tips, because on its website Bose was sending replacements for free. He did not include the link and it was not easy to find it, but I actually found it and he was right.
Bose acknowledged the poor design of these silicone tips, that's why they are correcting their mistake (if everyone do that...!). So, they do send a "Complete set of silicone ear tips (S, M and L)", well redesigned (apparently with a feature that impede the tips from falling) and by means of a free UPS 3 or 5-day delivery. Even provide a tracking number so you can trace the package. I must say that the items are well packaged.
You can also register for a free "Stability enhancement accessory", as I did. My husband is very happy with his new absolutely-free accessories, and enjoying the improved features of these little things. And so is my mom: I also ordered the two items for her as well. Bose's website says that they reserve the right to limit the quantities, but as far as I am concerned, I placed two orders without a problem, the two of them for both items.
Here is the link:
https://www.bose.com/controller?event=VIEW_HEADPHONE_SUPPORT_EVENT
However, if they change this link, try these words in their web search: "complimentary" or "replacement". They'll do the job.
PLEASE DO NOT BUY THEM if you have already paid for this fine product. Just exercise your right to a proper consumer attention. Bose is great providing that.
Free on the bose website
By A1M4FQNN1V9LG1 on 2008-03-04
DO NOT PAY FOR THESE... Go to the Bose website if you need a replacement pair. They send you a pack (for free, don't even pay shipping)that includes small, medium, and large earpieces.
Deception!
By AEZJ3UHWWZJF on 2008-03-23
DONT BUY THESE!!! Just as the previous reviewer stated, you can get these from Bose for free. I couldn't find it on their website, so I gave their sales department a call and they fixed me right up. Great job for Bose and their customer service, shame on whoever is selling these.
Leave it to BOSE! (Do NOT buy)
By A17RJBV7HHTUVO on 2008-06-23
Wow. . . I lost an earbud the other day. Started searching and saw this bizarre (bordering on $20) price and was going to trash the headset.
Then I read about the BOSE program, 2 clicks and my complete new set was on the way.
Amazing.
Courtney
New York City
DO NOT BUY!!!!!
By A11MK1Z8AV9ZOP on 2008-10-06
these are free from bose!!!!
do not buy them, go to a bose store or register your headphones and they will send you new ones regularly.
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